Privacy Policy

AI ROBOCHEF SDN BHD, also operating through the AI RoboChef World brand, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, transfer, retain, and protect personal data when you visit our website, create an account, submit a form, contact our team, apply for a franchise opportunity, participate in our smart food and beverage ecosystem, interact with our dashboards or portals, make payments, communicate through WhatsApp or other channels, or otherwise engage with us.

AI RoboChef World is a technology enabled food and beverage ecosystem involving artificial intelligence, robotic cooking technology, standardised recipes, franchise development, digital monitoring, revenue sharing, royalty tracking, payment processing, marketing support, investor participation, operator support, introducer arrangements, and partner collaboration.

Because our platform may involve franchise applicants, investors, F&B operators, recipe owners, master franchise partners, sales agents, introducers, business partners, account users, and other ecosystem participants, we may collect and process personal data for business, operational, contractual, financial, compliance, legal, marketing, analytics, security, and relationship management purposes.

This Privacy Policy is designed to support compliance with applicable privacy and data protection laws, including the Malaysia Personal Data Protection Act 2010, the Singapore Personal Data Protection Act 2012, and, where applicable, the California Consumer Privacy Act as amended by the California Privacy Rights Act, and other applicable privacy laws depending on your location and interaction with us.

At this stage, AI RoboChef World does not actively target users in the European Economic Area or the United Kingdom. If this changes, we may update this Privacy Policy and implement additional GDPR or UK GDPR compliance measures where required.

Depending on how you interact with us, we may collect the following categories of personal data.

4.1Identity Data

We may collect your full name, identity card number, passport number, nationality, country, state, city, area, company name, business name, job title, business role, account name, user ID, referral identity, and other identifying information.

4.2Contact Data

We may collect your email address, phone number, mobile number, WhatsApp number, mailing address, business address, social media profile, website, and other contact details.

4.3Account Data

If you create an account, we may collect your username, account credentials, password related data, profile information, role permissions, account status, login activity, security information, account preferences, dashboard access, portal usage, and communications linked to your account.

You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

4.4Inquiry and Interest Data

We may collect information about your area of interest, including franchise investment, master franchise opportunity, recipe collaboration, business partner opportunity, F&B operator collaboration, investor opportunity, introducer opportunity, self funded franchise, funded franchise, or other commercial opportunity.

4.5Franchise Application Data

If you submit a franchise operator application or related business opportunity application, we may collect information such as:

Full name.

Identity card or passport number.

Contact number.

WhatsApp number.

Email address.

Company name, where applicable.

Business experience.

F&B experience.

Years of business experience.

Social media or website details.

Preferred franchise type.

Investment capability.

Whether you are open to revenue sharing arrangements.

Whether you can manage daily operations.

Preferred business location.

State, city, area, and proposed shop location.

Operational readiness information.

Your ability to manage outlet operations, hire and manage staff, handle local marketing, and operate under company SOP.

Your reasons for interest in AI RoboChef franchise.

Your business goals.

Additional remarks.

Referral information, including the name and contact number of the person who referred you.

Other information you choose to provide.

4.6Supporting Documents

Where required for application assessment, funded franchise review, investor review, operator onboarding, due diligence, compliance, fraud prevention, or business verification, we may collect documents such as:

Identity card copy.

Passport copy.

Company profile.

Business registration documents.

Proposed location photos.

Bank statements for funded franchise assessment.

Financial capability documents.

Verification documents.

Contract related documents.

Other supporting documents requested by us.

These documents may contain sensitive, confidential, financial, or identification information. We handle such documents with additional care and access restrictions where appropriate.

4.7Business, Financial, and Commercial Data

We may collect information relating to licensing fees, franchise fees, monthly management fees, royalty participation, revenue sharing, commissions, introducer incentives, investor participation, payout records, bank account details, tax details, invoices, receipts, payment status, payment method, transaction details, account balances, settlement status, contract status, business records, and commercial relationship history.

4.8Payment Data

We collect and process payment related information when you make or receive payments through our website, platform, payment gateways, payment processors, bank transfer, or other available payment methods.

Online payments may be processed through third party payment providers, including Stripe, PayPal, payment gateways, and other payment methods available on our platform from time to time.

We do not intend to store full payment card numbers unless expressly stated and legally permitted. Payment processors may collect, process, and store payment details under their own privacy policies, security standards, and terms.

4.9Operational and Performance Data

Where you are an operator, franchisee, sales agent, introducer, investor, recipe owner, master franchise partner, account user, business partner, or ecosystem participant, we may collect or process data relating to:

Outlet sales.

Outlet performance.

Customer trends.

Recipe usage.

Royalty calculations.

Commission calculations.

Payout tracking.

Investor participation.

Revenue sharing.

Marketing campaign performance.

Promotional activity.

Operational alerts.

Outlet health.

Dashboard activity.

Reporting statements.

Partner contribution.

Support tickets.

Technical support records.

Business development progress.

Performance trends.

This information may include personal data where it relates to an identifiable individual, account user, operator, investor, sales agent, introducer, partner, or contact person.

4.10Technical and Website Usage Data

When you visit or use our website, platform, dashboards, or digital services, we may collect technical information such as IP address, device type, browser type, operating system, screen size, language settings, referring website, pages viewed, features used, date and time of visits, session duration, clicks, form interactions, approximate location derived from IP address, cookie identifiers, advertising identifiers, and similar online activity data.

4.11Marketing and Communications Data

We may collect your communication preferences, marketing consent status, subscription status, email engagement, campaign responses, call records, WhatsApp messages, SMS messages, meeting notes, event attendance, inquiry history, lead source, advertising interaction, and relationship management history.

4.12Automated Assessment Data

Because we use automated lead scoring, AI assessment, credit assessment, investor screening, fraud screening, and automated application decision tools, we may process information to assess application suitability, lead quality, financial readiness, investment risk, operational readiness, fraud risk, eligibility, business fit, and compliance risk.

Where required by law, we will provide meaningful information about automated processing and allow individuals to request human review or exercise applicable rights.

4.13Sensitive Personal Data

We do not intentionally collect sensitive personal data unless necessary for a specific legitimate business, legal, compliance, due diligence, fraud prevention, financial assessment, contractual, or security purpose, or where you voluntarily provide it.

Sensitive personal data may include identification documents, passport or identity card numbers, bank statements, financial capability documents, verification documents, or other information that may be considered sensitive under applicable laws.

We process sensitive personal data only where permitted by law and with appropriate safeguards.

We may collect personal data directly from you when you:

Visit our website.

Create an account.

Log in to a portal or dashboard.

Complete a contact form.

Complete a franchise operator application.

Submit documents to us.

Make an online payment.

Contact us by email, phone, WhatsApp, SMS, social media, or other channel.

Attend a meeting, presentation, webinar, event, roadshow, or business discussion.

Apply for a franchise, investor, operator, recipe owner, business partner, introducer, or master franchise opportunity.

Participate in our franchise, licensing, royalty, revenue sharing, operator, investor, sales agent, introducer, or partner ecosystem.

Use our dashboard, CRM, partner portal, reporting system, operational system, or payment system.

Subscribe to receive updates, communications, or marketing materials.

We may also collect personal data from third parties, including referral partners, introducers, sales agents, franchise partners, master franchise partners, business partners, payment processors, identity verification providers, fraud screening providers, credit assessment providers, analytics providers, advertising platforms, CRM providers, cloud storage providers, hosting providers, publicly available sources, corporate registries, social media platforms, event organisers, and professional advisers.

Our website uses cookies, pixels, tags, scripts, device identifiers, local storage, analytics tools, advertising technologies, retargeting tools, and similar tracking technologies.

These technologies may be used to:

Enable website functionality.

Keep users logged in.

Remember preferences.

Improve website performance.

Understand website traffic.

Measure advertising and campaign performance.

Support Meta Pixel and retargeting.

Support Google Analytics.

Improve lead generation.

Detect security risks.

Analyse user engagement.

Support CRM and marketing workflows.

Some cookies are necessary for the website to function. Others are used for analytics, advertising, retargeting, personalisation, and marketing.

Where required by law, we will request your consent before placing non essential cookies on your device. You may manage cookies through your browser settings or through any cookie preference tool provided on our website.

If you disable cookies, some website features, account features, dashboards, or forms may not function properly.

We use or may use trusted third party tools and service providers to support our website, platform, payment, analytics, hosting, cloud, communication, marketing, CRM, and business operations.

These may include:

Google Analytics.

Meta Pixel.

Stripe.

PayPal.

Hosting providers.

Google Cloud.

Hostinger.

WhatsApp integrations.

CRM systems.

Cloud storage providers.

Payment gateways.

Email and marketing platforms.

Analytics providers.

Advertising platforms.

Form management providers.

IT support providers.

Cybersecurity providers.

Accounting and invoicing providers.

Dashboard, portal, and reporting providers.

Legal, tax, accounting, audit, and professional advisers.

Government authorities, regulators, courts, and law enforcement where required by law.

We require service providers to process personal data only for authorised purposes and to apply appropriate confidentiality, security, and data protection safeguards.

Some third party providers may process personal data in countries outside Malaysia, including Singapore, the United States, or other countries where their systems, support teams, or infrastructure are located.

Because AI RoboChef World operates through a franchise, licensing, operator, investor, partner, introducer, sales agent, revenue sharing, and regional expansion model, we may share relevant personal data with authorised parties where necessary for legitimate business, contractual, operational, compliance, or legal purposes.

These parties may include:

AI ROBOCHEF SDN BHD.

International Business Federation, where applicable.

Regional, country, or master franchise offices.

Franchise development teams.

Business development partners.

Sales agents and introducers.

Franchise operators and operational support teams.

Recipe owners and commercial partners, where relevant.

Investors and funding partners, where relevant.

Technology providers and dashboard providers.

Payment processors and financial service providers.

Professional advisers and service providers.

We only share personal data where reasonably necessary for the relevant purpose, such as evaluating an opportunity, supporting operations, managing royalty or payout reporting, providing technical support, arranging meetings, processing applications, performing contracts, processing payments, preventing fraud, or complying with legal requirements.

Your personal data may be transferred to, stored in, or accessed from countries outside your country of residence, including Malaysia, Singapore, and other countries where our hosting providers, cloud providers, payment processors, CRM providers, analytics providers, advertising platforms, service providers, support teams, or business partners are located.

Our website and related systems may be hosted or supported by Google Cloud, Hostinger, cloud storage providers, CRM systems, payment gateways, WhatsApp integrations, and other third party service providers.

Where required by applicable law, we will take reasonable steps to protect personal data transferred internationally. These steps may include:

Contractual data protection obligations.

Data processing agreements.

Confidentiality obligations.

Vendor due diligence.

Technical and organisational safeguards.

Access controls.

Security measures.

Other lawful transfer mechanisms recognised by applicable privacy laws.

Depending on your location and applicable law, you may have rights in relation to your personal data. These may include the right to:

Request access to personal data we hold about you.

Request correction of inaccurate, incomplete, or outdated personal data.

Request deletion of personal data, where applicable.

Request restriction of processing, where applicable.

Object to certain processing, including direct marketing.

Withdraw consent where processing is based on consent.

Request portability of your personal data, where applicable.

Request information about how your personal data is used and shared.

Opt out of certain marketing communications.

Request human review of certain automated decisions, where required by law.

Lodge a complaint with a relevant data protection authority.

Exercise any other rights available under applicable privacy laws.

To exercise your rights, contact us at:

Support@RoboChefWorld.com

We may need to verify your identity before responding to your request. We may also request additional information to help us locate your records and process your request.

Your rights may be subject to exceptions, limitations, and legal requirements. For example, we may retain certain data where required or permitted for legal, contractual, tax, accounting, audit, payment, fraud prevention, security, dispute resolution, or legitimate business purposes.

Where permitted by law and based on consent where required, we may send you business, franchise, investment, partner, operator, recipe collaboration, event, update, promotional, or marketing communications.

These communications may be sent by email, phone call, WhatsApp, SMS, social media, advertising platforms, CRM systems, or other communication channels.

You may opt out of marketing communications at any time by:

Using the unsubscribe link in our email, where available.

Replying to the relevant message with an opt out request.

Contacting us at Support@RoboChefWorld.com.

Even if you opt out of marketing communications, we may still send you non marketing messages, including messages about your account, application, contract, payment, royalty, commission, payout, operational matter, security notice, legal notice, service notice, or compliance matter.

If you provide your phone number or WhatsApp number, we may contact you through phone call, WhatsApp, SMS, or other messaging channels for purposes related to your inquiry, application, franchise interest, partnership interest, account, payment, business relationship, operational support, updates, and marketing communications where permitted by law.

Messaging platforms are operated by third parties. Your use of those platforms is subject to their own terms and privacy policies.

You may request that we stop sending marketing messages through a particular communication channel by contacting us.

Our website and platform may collect online payments using various payment methods available through our payment processors, payment gateways, and supported payment systems.

Payment processing may involve Stripe, PayPal, payment gateways, banks, card networks, e wallet providers, and other payment service providers. These providers may collect and process payment information, card information, billing details, authentication data, transaction details, fraud screening data, and settlement data.

We may collect and retain payment related records, including payment amount, payment status, transaction reference, invoice, receipt, billing details, payout details, bank details, refund status, tax records, and related accounting information.

Payment providers are independent third parties and may process your personal data according to their own privacy policies and terms.

Users may create accounts by themselves on our website or platform.

When you create or use an account, portal, dashboard, franchise system, operator dashboard, investor portal, agent portal, CRM linked area, or reporting system, we may collect and process:

Account registration details.

Login credentials.

Authentication data.

Profile information.

Role and permission data.

Account activity.

Dashboard activity.

System access logs.

Sales data.

Royalty data.

Payout data.

Commission data.

Marketing data.

Performance data.

Campaign data.

Operational support data.

Technical support data.

Communications and notifications.

You are responsible for maintaining the confidentiality of your login details and for using the account lawfully. You must notify us immediately if you suspect unauthorised access, misuse, or a security issue.

This section applies only to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.

Depending on your interaction with us, we may collect the following categories of personal information:

Identifiers, such as name, email address, phone number, WhatsApp number, IP address, identity card number, passport number, account ID, and similar identifiers.

Customer records information, such as contact details, financial information, application information, and business records.

Commercial information, such as franchise interest, investment interest, payment history, transaction history, royalty participation, commission records, payout information, and business relationship records.

Internet or network activity, such as website usage, dashboard usage, device data, browser data, cookies, pixels, and online activity data.

Geolocation data, such as approximate location based on IP address or location information you submit.

Professional or business information, such as company name, business experience, F&B experience, business role, and business interests.

Sensitive personal information, such as identification documents, passport or IC details, bank statements, payment information, and financial documents where required for due diligence, funded franchise evaluation, fraud prevention, or compliance.

Inferences, such as assessments of franchise interest, partner fit, lead quality, operational readiness, investor suitability, fraud risk, or business opportunity relevance.

We collect, use, disclose, and retain these categories for the purposes described in this Privacy Policy.

We do not knowingly sell personal information in the traditional sense of exchanging it for money. However, because we use Meta Pixel, advertising pixels, retargeting tools, analytics tools, and similar technologies, some disclosures to advertising or analytics partners may be considered “sale” or “sharing” under California law if they involve cross context behavioural advertising.

California residents may have the right to:

Know what personal information we collect, use, disclose, sell, or share.

Request access to personal information.

Request correction of inaccurate personal information.

Request deletion of personal information.

Opt out of sale or sharing of personal information.

Limit the use and disclosure of sensitive personal information, where applicable.

Not be discriminated against for exercising privacy rights.

California users may exercise these rights by contacting Support@RoboChefWorld.com.

Where required, we will provide a “Do Not Sell or Share My Personal Information” link or equivalent opt out mechanism for California users.

Where the Malaysia Personal Data Protection Act 2010 applies, we process personal data in accordance with applicable personal data protection principles, including notice and choice, disclosure, security, retention, data integrity, and access.

By submitting personal data to us, you acknowledge that we may collect, use, process, disclose, store, and transfer your personal data for the purposes described in this Privacy Policy, including evaluating applications, communicating with you, assessing business opportunities, managing franchise and partner relationships, processing payments, providing operational support, conducting marketing where permitted, preventing fraud, and complying with legal and business requirements.

You may request access to or correction of your personal data by contacting Support@RoboChefWorld.com.

Where the Singapore Personal Data Protection Act 2012 applies, we will collect, use, and disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances and for purposes notified to you, unless an exception applies.

You may withdraw consent, request access, or request correction of your personal data by contacting Support@RoboChefWorld.com.

Where required, we will make reasonable security arrangements to protect personal data and will cease retention or anonymise personal data when it is no longer required for legal or business purposes.

As of the Effective Date, AI RoboChef World does not actively target users in the European Economic Area or the United Kingdom.

If we later actively offer goods or services to individuals in the European Economic Area or the United Kingdom, monitor their behaviour, or otherwise become subject to the GDPR or UK GDPR, we may update this Privacy Policy and implement appropriate measures, which may include identifying lawful bases for processing, appointing an EU or UK representative where required, implementing standard contractual clauses where needed, updating cookie consent mechanisms, and appointing a Data Protection Officer where required.